Frequently Asked Questions

Book online by selecting your pick-up and drop-off locations, date/time, and passengers. Then choose your vehicle and confirm. If you prefer, you can also contact us by phone or email for a quote.

Yes. After confirmation you’ll receive your trip details including pick-up time, meeting point, vehicle type, and contact information. Please double-check your flight number (if applicable) and passenger count.

Yes. Select round-trip and enter both pick-up and return date/time. If you’re unsure about return timing, contact us and we’ll help you plan it.

Absolutely. You can request an extra stop (e.g., supermarket, pharmacy) in your message or by contacting support. Additional stops may affect total time and price depending on the route.

Yes. If you provide your flight number, we monitor arrivals and delays to schedule your pickup accordingly. If your flight changes significantly, please message us so we can update everything quickly.

Typically at the arrivals area. Your driver will be waiting with a sign (usually with your name). Exact details can be included in your confirmation message.

Choose your flight arrival time. We’ll consider arrival procedures and adjust for delays when your flight number is provided.

It depends on the vehicle type. Sedans are best for light luggage (2–3 suitcases). Minibuses and buses offer more space. If you have extra/oversized luggage, tell us in advance so we assign the right vehicle.

We offer VIP sedans (Mercedes style) for private transfers, luxury minibuses for small groups, and buses/coaches for large group transportation and events.

As a guide: Sedan (up to 3), Minibus (typically 4–12), Bus/Coach (20–50). Capacity depends on luggage. If you’re unsure, contact us and we’ll recommend the best option.

Yes, on request. Please tell us the child’s age/weight so we can arrange the correct seat.

Of course. Please mention any stroller or extra items so we plan vehicle space properly.

Prices depend on route/area, vehicle type, and whether it’s one-way or round-trip. For popular routes, pricing can be zone-based. Special requests (extra stops, extra luggage, event scheduling) may adjust the final quote.

Private transport, professional driver, and standard luggage allowance are included. If anything extra applies (e.g., extra stops), we will confirm it clearly before finalizing.

Payment options may include cash or card depending on the booking type and confirmation. If you need an invoice or specific method, message us and we’ll arrange it.

Some late-night or early-morning transfers may have a surcharge depending on the route and vehicle. Any surcharge will be shown/confirmed before booking.

Yes. Contact us as soon as possible with your booking details. We’ll do our best to accommodate changes depending on availability.

Cancellation terms can depend on the service type and timing. If you need to cancel, message us quickly and we’ll confirm the applicable conditions.

Contact us immediately using the phone number in your confirmation. We’ll coordinate with the driver and help you meet at the correct point.

We respond as quickly as possible. For urgent pickups (especially airport arrivals), calling is the fastest option.